We are pleased to offer several methods of
ordering. You may place your order by:
SECURE ONLINE ORDERING:
Simply add the desired product(s) to your shopping cart and then follow
the easy checkout process. Click
HERE to shop online.
TELEPHONE - 937-546-1600
EMAIL
Payment Methods:
We gladly accept Visa, MasterCard, and Discover;
as well as check or money order made payable to The
Imaginary Kingdom. (Note: There will be a fee assessed
for any returned check.)
Send
Check or
money order to:
Imaginary Kingdom
2815 Lantz Road
Beavercreek, Ohio 45434
Online Credit
Cards:
We
gladly accept VISA, MasterCard, and American Express.
Shipping Information:
Shipping cost is automatically
added during check out. We will adjust the shipping for smaller,
lighter items to $4.50. Larger, heavier items will have increased
shipping charges – basically actual shipping charged us by the USPS or
UPS. IN-STOCK orders will ship within 2-3 business days. Shipment
confirmation or tracking number will be emailed when the order has been
shipped.
We will make every effort to ship all orders as
quickly as possible. It is our policy to send shipment status and to
notify our customer via email on any shipment delay.
Retired or discontinued items are limited in
quantities. Therefore, they will only be available from our inventory
and only while supplies last. These items cannot be back-ordered.
Free
Gift Wrapping Offer: Please
let us know that you are requesting for your order to be gift wrapped by
adding a note/comment on check out.
Privacy
Commitment
Your privacy is important to us. To better protect your privacy, we
provide this notice explaining our online information practices. Rest
assured we never sell information that you have entrusted with us.
Returns
Returns are accepted within 7 days from the date of receipt. All items
must be in NEW, unused condition and returned in original packaging. All
returns must be authorized. Authorization can be obtained by emailing us
at
E-mail.
Refunds will not include shipping or replacement fees. Refunds are
subject to a 10% restocking fee. Purchase amount will be refunded in
same manor as received. Example: Credit to credit card or refund by
check if check was issued for original purchase. If procedures are not
adhered to, no refund will be given.
Defective
Items
If you wish to return a defective item, you may do so within 7 days of
receipt of order. We will exchange the defective product or issue a full
refund including shipping and handling. All exchange or returns for
defective product must be authorized. Authorization can be obtained by
emailing us at
E-mail
or calling us for authorization.
Special Orders
All special orders are subject to a 25% deposit at time of initial
order. Cancellation of special order after 48 hours is subject to a 25%
restocking fee. All special orders are subject to availability of
merchandise.
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